Fashion Retail Personal Shopper Training
TV Nicky Hambleton-Jones' NHJ Style Academy team of professional personal stylists design and deliver tailored training and development programmes for retailers of all sizes. We specialise in educating in-store personal shoppers and sales assistants on personal styling techniques and customer service excellence.
Our team of top personal stylists have extensive experience training staff in the retail environment. If your in-store personal shopping team and/or sales assistants are able to advise your customers successfully as to what will suit them - they will buy more, avoid mistake buys and make return shopping trips - great for revenue and improving customer loyalty too.
Our Styling Training Courses
We design bespoke retail training programmes targeted to your specific requirements and working with your numbers and time available.
Our courses vary in length and content from a 5 day intensive personal shopping training course to a 1 or 2 day fashion retail sales assistant styling course.
All our training sessions are interactive and motivational to encourage a passion for fashion, sales and customer service.
Each training programme contains a number of modules which will be tailored specifically to your retail business such as the following:
- Understanding body shapes and how to style them
- The importance of colour and how to use it
- How to accessorise effectively
- Understanding your customer's wardrobe needs
- Understanding your product and the importance of product knowledge
- Engaging with the customer and effective listening
- Maximising sales
- Tricks of the trade
Retailers We Work With
We work with retailers who want to improve the quality of style advice from their personal shoppers and fashion retail sales assistants. Including those looking to launch a personal shopping service.
We have recently completed a project with Debenhams where we trained and developed their new personal stylist team and service at their flagship store on Oxford Street. Read Debenhams Press Release. Read NHJ Style Press Release.
We were responsible for evaluating their current service and team and developing a best practice model for the new personal stylist service. Based on our findings we then designed a bespoke training programme to ensure every member of the team had the skills to provide a consistently excellent level of service. Watch our Debenhams Case Study video.
We work with Heathrow and started by developing their in-house exclusive personal shopping service from scratch. We were responsible for identifying ideal candidates from Heathrow's existing customer experience team, training and developing the team to be personal shoppers, and managing the team until a suitable candidate was found. We continue to provide seasonal trends training as well as ongoing bespoke training and development for all members of the team - new and existing. You can also read about our training of the Heathrow personal shopping team in Business Week.
"The NHJ Style team were excellent to work with. They were quick to tune into our vision and what we wanted to achieve and they delivered everything professionally and with inspiration. The new personal stylist service is set to be of huge appeal to our customer." Mike Goring, Retail Director, Debenhams
"The impact of the training has meant that we are well on our way to achieving our objective of doubling our turnover. And where we have really seen the benefit of the training is in the ATVs that are now running at almost 50% up on where we were before. So we are encouraging each customer to spend more with us. It really is a direct benefit of the training." Ian Dallow, Sales Director, Debenhams
"Since the training with NHJ Style the team are much more confident when styling their customers, using the right terminology when talking to the customers about their body shapes, showing the customers how to make a capsule wardrobe and how outfits work for day to night looks. As a result the customers are spending more which is having a great impact on business." Personal Shopper Manager, Debenhams Oxford Street
"Very well tailored training for the team's needs - increasing their confidence and testing their skills." Heathrow Personal Shopper Manager
"The training was informative and fun. We were given very good and constructive feedback from the styling." Sandip
"Training throughout the day was thorough and very informative. The trainer worked through topics methodically and was able to give scenarios in relation to each point made. The pace of the training was excellent!" Paula
For a discussion on what we can do for your business please email us or call 020 3109 0388.